They almost got us.
Kris had told me the night before, “If they don’t wake me up with a phone call tomorrow morning…” I was hoping the movers would call as I headed off for work. Kris said he would call with every update, joking that he would text message me with every box number they had currently packed. “Number 568″ - brrring! I had a busy day scheduled, or I wouldn’t have even gone to work.
Kris called at a quarter of ten, and thankfully he had a back-up plan for the move when he told me he had bad news about the moving company. We’d started to get suspicious the night before, when Kris asked me where the 818 area code was. “NJ, NY maybe? I’m not sure, but I definitely recognize it,” I told him. When we talked about it later, it made sense. “Tine, that’s a California area code!” I knew I’d recognized it. Oops.
I’ll refer to his site on what transpired with him in the morning, and most of how he told me how we were almost scammed by Roadrunner Moving and Storage. I got so nervous I was shaking, but as always he was reassuring. “Here’s what’s going to happen. We’re going to get a van from U-Haul, move our stuff into storage, and then we have a whole month to find another moving company.” I said I would finish up at work, talk to catch up with my boss, and head out.
When I got back to my apartment, Kris told me the whole story. Yeah, the movers screwed us. Sort of. He told me all about the confusion caused by the fact that there are several companies with the same name - Road Runner Moving and Storage, and also about the scam a lot of companies are running. Basically, they give you a great quote and are helpful on the phone. Then the day of the move they delay you by hours, days, weeks, until you have NO OPTION but to go with them. They take your stuff, handle it roughly, and then hold it hostage until you pay them the crazy inflated price they have now put on your personal belongings. Our plan turned quickly to the “you pack it, they move it,” type of movers.
I remembered calling a company like this a few months earlier, but I had not held on to the info because we had so many variables - no idea how much stuff we had, not sure what we were going to take or not, what size apartment we would be getting, etc. Now that we were completely packed up, ready to go we had a firm idea of exactly how much space we would need. So I gave them a call.
A representative from Door-to-Door Storage called me back very quickly. He found my name in the system (yay!), and transferred me to Dawn, the woman I’d spoken with previously from their moving subsidiary, City-to-City. She was extremely helpful, answering all our questions, and send us out a stack of paperwork right then, which clearly defined the whole arrangement. She was able to give us the price I’d been quoted previously. “That’s your reward for calling in April.” I can’t thank her enough for all her help, which seriously reduced the stress I felt to get the moving thing sorted out.
During the time I was talking to Dawn, Kris called and emailed recruits to help us out. I was pleasantly amazed and grateful to all the people who so unselfishly came to our rescue. We headed out to pay for the storage place (and here’s where I note how helpful and nice the woman Peggy at State of the Art Storage was) and to pickup the van. Right away two of the boys starting moving stuff, as I took the important job of checking off all the boxes on the list, and arranging things in an easy place for them to grab. I may not have moved much of it down the stairs, but I certainly touched everything that left the apartment. Of course we also had beer and pizza for the crowd.
I’m going to give the same “HUGE THANK YOU” that Kris did to Brian, James, Sean, and Ian. Those guys worked their butts off to get our stuff out of the Manchvegas apartment, across town, and ‘tetris’d’ into storage. We didn’t get back to my place in Hudson until 1 AM, and I’m completely exhausted today, but so relieved. Our stuff is out of the apartment, we’re able to use some of the stuff we thought would have to leave on the moving truck (like the TV and A/C), and the new movers are all set to go. I’m going to fax the paperwork in ASAP.
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